How we use AI
Last updated: 26 October 2026
We teach people to use AI well, so we want to be open about how we use it ourselves, and how we expect you to use it safely.
1. Where we use AI
We use AI tools to help us:
- draft and edit lessons, workflows, prompts and templates
- create examples and practice scenarios
- write first drafts of emails, website copy and social posts
- summarise feedback and questions so we can improve the Academy
- check our own work for errors and gaps
We do not use AI to pretend to be a person. If you are talking to an AI tool on our website (for example, a help assistant in the future), we will tell you clearly.
2. A human checks everything
Tony Bailey, or someone working with him, reviews every piece of AI-assisted content before it is published or sent to you. AI helps us work faster. It does not replace our judgement.
If you spot a mistake in our content, please tell us at tony@thebaileysupport.com and we will fix it.
3. Your own AI accounts
At first, our workflows are designed to be used in your own AI accounts, such as ChatGPT, Claude or Gemini.
- We do not see what you type into those tools.
- Your use of them is covered by their own terms and privacy policies.
- Check each tool's settings, for example whether your chats can be used to train its models, and choose what suits your business.
4. What you must never paste into an AI tool
Unless you are certain it is lawful, safe and allowed by your clients and your professional rules, do not paste, upload or type:
- names, addresses, phone numbers or emails of clients, customers or staff
- health or medical information
- tax file numbers, bank or card details, or other financial account details
- client financial records, tax returns or payroll data that identify anyone
- passwords, login codes or API keys
- photos or documents that show identifying details
- anything covered by a confidentiality agreement
If in doubt, leave it out.
5. De-identify first
Every workflow that involves real work includes a de-identification step before anything goes into an AI tool. It works like this:
- Remove names, addresses, contact details, ID numbers and account numbers.
- Replace them with placeholders, such as "Client A", "Job 1" or "[ADDRESS]".
- Round or generalise details that could identify someone, such as exact dates, small town names or unusual job details.
- Check the text once more before you paste it.
- Put real details back yourself, after you have checked the AI output, outside the AI tool.
6. Check every output
AI tools can get things wrong. Before you use any AI output in your business, check that it is accurate, up to date and right for your situation. You are responsible for what you send or rely on.
Our workflows teach practical skills. They are not legal, tax, financial, credit or other professional advice.
7. No automated decisions about you
We do not use AI or any automated system to make decisions about you that have a significant effect on you. For example, we do not use AI to decide whether you can join, whether your membership is suspended, or whether you get a refund. A person makes those decisions.
We may use simple automated tools for everyday tasks, such as sending a renewal reminder on a set date. These follow fixed rules, not AI judgement.
8. Our own data and AI
We do not put members' personal information into AI tools to train models. If we use AI to summarise feedback or questions, we remove names and contact details first.
9. Questions
Email tony@thebaileysupport.com. See our Privacy Policy and Terms of Use and Membership for more.